We are happy to offer refunds or exchanges on any full price and sale items returned to us in perfect condition, within 14 days of receipt of order, with proof of purchase.
In all cases, the items returned must be unused and in their original condition with swing tags/hygiene strips and packaging. All goods will be inspected on return, please include a copy of the invoice with your return else we will not be able to process your return.
The goods are your responsibility until they reach our warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to: ELLESPORT, Kenni Design Ltd, Unit 2 The Silk Warehouse, Druid Street, Hinckley, LE10 1QH
ELLESPORT aim to process returns within 5 working days of receiving your return. We will send you an e-mail to confirm that we have processed your refund, but it may take a further 5-10 days for the banks to credit your account with the refund.
We also accept cancelled orders under the Distance Selling Regulations
Don't forget - refunds can only be given to the original payer so if you decide to refund a gift we can't stop the payer knowing.
Please note that we do not currently offer free returns and therefore you will need to pay the return postage, however we dispatch any exchanges for free.For any further enquiries please contact us at ELLESPORT or email email@example.com